Milford Sound

Group Bookings

Milford Sound Lodge is proud to offer both New Zealanders and travellers from all over the world a special experience in a remote wilderness location. Whilst it is a pleasure to host you at the Milford Sound Lodge and we wish you a fantastic stay, groups do have an impact on our small accommodation and therefore we have designed the policies below to ensure a successful stay for you, our other guests, and our team.
Bookings of 5 of more chalets is termed a group booking at Milford Sound Lodge.
We hope that you enjoy your stay at Milford Sound Lodge, and we appreciate your understanding of the below. Please feel free to reach out with any questions.

Groups often book a significant number of our chalets that would normally choose to dine at our onsite restaurant, Pio Pio which offers an excellent dining experience. To ensure our restaurant is not financially adversely affected by group bookings, we only accept group bookings of 5 or more chalets on the basis that the group dine at our restaurant, minimum of 2 courses, main and entrée or dessert for each guest staying, each night.

To protect our quiet, wilderness experience we do not permit BBQ’s, loud music or any excessive noise that may cause disruption to our other guests.

Our Pio Pio Restaurant offers an excellent range of local and NZ alcoholic beverages and BYO is not permitted. BYO may be consumed, with respect for others, in rooms, campers and in our communal guest kitchen/dining areas but please refrain from consuming in public outdoor areas. Intoxicated or people under 18 years of age are not permitted to consume alcohol on our premises in any capacity.

Please let our team know if you are planning on bringing a boat onto our site so we can ensure we have space available. Please do not operate freezers, compressors on our site due to the noise disturbance this creates. Storage or preparation of seafood in rooms or maintenance of dive gear is not permitted in our chalets and may trigger our extra cleaning policy below. All seafood and fishing gear must be stored securely and out of the way of other guests. Fishing gear is best left onboard the boats and seafood stored in chilli-bins, not in the rooms please. Please see our team if additional storage is required.

We take great care and pride in the standard of our chalets and communal facilities. Please treat our accommodation with respect. Any damage or extra cleaning required in your accommodation or elsewhere on site may be charged at a minimum of 1 night accommodation, the cost of the damage and the cost of each subsequent night the accommodation/room is unavailable for guest occupancy.

  1. By accepting our group agreement you also accept that credit card details for the group will be kept and authorised to charge as required.

  2. A deposit of 25% is required to confirm the booking and full payment is required at least 30 days prior to arrival.

Milford Sound Lodge is a boutique property in a remote location and therefore last-minute cancellations of rooms are difficult for us to sell. We strongly advise guests to take out adequate travel insurance to protect themselves against unexpected changes to their travel plans

  • Cancellation due to road closure – 100% refund

  • All cancellations – 90% refund

  • Cancellations up to 30 days prior – 70% refund

  • Cancellation within 14 days of arrival – no refund

  • Changes to your booking including moving dates – no fee up to 14 days prior to arrival, subject to availability